Conditions d'utilisation

Terms of service for the electronic provision of services within the Multiloq application.

§1. General provisions

1. The owner and operator of the Multiloq application (the Operator) is:

UNIT Wydawnictwo Informacje Branżowe Sp. z o. o.
ul. Ku Wiśle 7
00-707 Warszawa
NIP: 527-10-48-139
KRS: 0000030149
Sąd Rejonowy dla m. st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego
Capital social: 1 000 000,00 zł
E-mail: bok@multiloq.com

2. These Terms set out the rules for using the Multiloq application available at multiloq.com (the Application).
3. The terms used mean: User — an entity using the Application under an agreement; Organisation — the User's collective account, within which individual personal accounts operate; Location — a location in the Google Business Profile service; Campaign — content prepared in the Application for publication on selected Locations.
4. The Application is intended exclusively for businesses and organisations. No agreement is concluded with consumers.
5. Where the User is a natural person conducting business activity and the agreement is not of a professional nature for that person, the provisions on consumers apply to the extent set out in Article 385⁵ of the Polish Civil Code.
6. Starting to use the Application constitutes acceptance of these Terms.

§2. Scope of the service

The Application allows, in particular:

• importing and managing the list of Locations linked to the connected Google account,
• grouping Locations into companies and managing their data,
• preparing post content (standard posts, events and offers) with per-Location personalisation,
• bulk publication and scheduling of publications across many Locations at once,
• tracking publication status, moderation and errors,
• maintaining a product catalogue, exporting it and publishing products as offer posts,
• managing users and permissions within the Organisation.

§3. Technical requirements

Using the Application requires: a device with internet access, a current web browser with JavaScript and cookies enabled, an active e-mail address, and a Google account with manager or owner permissions for the Locations the User intends to manage.

§4. Accounts and permissions

1. Using the Application requires an account within an Organisation.
2. Accounts are created by the Operator or by the Organisation's administrator. The User is responsible for the accuracy of the data provided.
3. The Application provides roles with different permission levels (administrator, editor, viewer). The Organisation's administrator is responsible for granting and revoking permissions.
4. The User must protect their sign-in credentials and must not share them with third parties. The Operator is not liable for the consequences of sharing sign-in credentials.
5. The Operator may block an account in the event of a material breach of these Terms, payment arrears, or activity that threatens the security of the Application, informing the User accordingly.

§5. Connecting a Google account

1. The Application requires a connected Google account and the granting of the business.manage permission. The scope and use of the data are described in the Privacy Policy.
2. The User declares that they hold the right to manage the Locations they connect to the Application, and that they hold the consents of the entities whose Locations they service.
3. The User may revoke access at any time — within the Application or at myaccount.google.com/permissions. Revoking access makes further provision of the service impossible.
4. Use of the Application is also subject to Google's terms relating to Google Business Profile. In the event of conflict, Google's rules prevail.

§6. Subscription and payments

1. Use of the Application is paid for on a subscription basis. The range of features and the limits (including the number of Locations) depend on the selected plan. During the roll-out period the Operator may make the Application available free of charge, by invitation — the provisions of items 2-5 apply from the day paid plans go on sale.
2. Current prices and plan scopes are presented when ordering the service. Prices are given in Polish zloty and are increased by VAT at the applicable rate.
3. The subscription is billed in advance for the selected billing period. Accounting documents are issued electronically, to which the User consents.
4. Failure to pay on time may result in suspension of access to the Application following a prior demand for payment. Suspension does not cause data to be deleted for the period indicated in the Privacy Policy.
5. The Operator may change the price list with 30 days' notice. The change does not apply to a billing period already paid for. A User who does not accept the change may terminate the agreement with effect at the end of the paid period.

§7. User obligations

The User undertakes to:

• use the Application in accordance with the law, these Terms and Google's rules,
• publish only content to which they hold copyright or the appropriate licences,
• not publish content that is unlawful, misleading, or that infringes personal rights, intellectual property rights or the rules of fair competition,
• not use the Application to send spam or to circumvent the limits or safeguards of Google's services,
• not attempt unauthorised access to the data of other Organisations or to the Operator's infrastructure,
• not grant access to the Application to third parties outside their own Organisation without the Operator's consent.

§8. Liability and service availability

1. The User bears full responsibility for the content published through the Application and for its compliance with the law and with Google's rules.
2. The Operator is not liable for Google's decisions regarding moderation, rejection or removal of posts, restriction of functionality, or suspension or blocking of a business profile.
3. The Operator makes reasonable efforts to ensure the continuity of the Application, but does not guarantee uninterrupted operation to the extent that this depends on the availability and limits of Google's APIs.
4. The Operator reserves the right to technical breaks and will give advance notice of significant planned breaks.
5. The Operator's liability towards a User who is not a consumer is limited to the amount of subscription fees paid in the 12 months preceding the event and does not cover lost profits. This limitation does not apply to damage caused intentionally.

§9. Personal data

The rules for processing personal data are described in the Privacy Policy. To the extent that the Operator processes personal data on behalf of the User, the parties conclude a separate data processing agreement.

§10. Intellectual property

1. The Application, its code, interface and documentation are the property of the Operator and are legally protected. The agreement does not transfer any rights to the Application to the User.
2. Content and materials entered by the User remain their property. The User grants the Operator a non-exclusive licence to store and process them solely to the extent necessary to provide the service.

§11. Duration and termination of the agreement

1. The agreement is concluded for an indefinite period, with billing in subscription periods.
2. The User may terminate the agreement at any time with effect at the end of the paid billing period.
3. The Operator may terminate the agreement with 30 days' notice and, in the event of a material breach of these Terms, with immediate effect.
4. After the agreement ends, data is deleted in accordance with the Privacy Policy. The User should download any data they wish to keep beforehand.

§12. Complaints

1. Complaints may be submitted by e-mail to the Operator's address indicated in §1.
2. A complaint should include the User's details and a description of the objections.
3. The Operator examines the complaint within 14 days of receiving it and informs the User of the outcome by e-mail.

§13. Force majeure

The Operator is not liable for non-performance or improper performance of the service caused by force majeure, including failures of external infrastructure, actions of service providers beyond the Operator's control, and changes to the operating rules of Google's APIs.

§14. Final provisions

1. The Operator may amend these Terms for important reasons, in particular changes in law, in the scope of services or in the operating rules of Google's services. Notice of any change is given at least 14 days in advance.
2. Failure to terminate the agreement before the changes take effect constitutes acceptance of them.
3. The current version of these Terms is published at this address together with the date of the last update.
4. Matters not covered by these Terms are governed by Polish law.
5. Disputes are settled by the court having jurisdiction over the Operator's registered office, subject to mandatory provisions on jurisdiction.